Identified - We have performed mitigation actions to address the intermittent connectivity issues affecting customers connecting via the Copenhagen (CPH1.EDC) data center and are currently monitoring the situation for continued stability.Customers may still experience intermittent connectivity. For the best possible experience, we recommend connecting to the nearest available data center while we continue to address the situation.We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience. Jan 26, 2026 - 08:45 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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Update - We are actively investigating ongoing issues affecting Private Offering and International Porting fulfillment at Twilio. While customers are still able to submit requests, confirmation emails may not be sent and fulfillment may be delayed. Our team is working to resolve the issue as quickly as possible. We will provide another update in 2 hours or sooner if additional information becomes available. Jan 26, 2026 - 02:24 PST
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[Umbrella / Secure Connect] SLVPN Connectivity Impact – CPH1.EDC(Copenhagen) is Out Of Rotation
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