A fix has been implemented and we are monitoring the results.
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We are investigating a global issue with the Policy Enforcement service, which is currently experiencing delayed processing. As a result, customers are temporarily unable to update their policies; any posture changes configured on the dashboard will not take effect at this time. Our engineering team has upgraded CPU resources and is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates at regular intervals as more information becomes available. We appreciate your patience and understanding during this time. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
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We are observing recovery in SMS delivery when sending messages to the Tune Talk Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
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Monitors
[Umbrella/Secure Connect] Policy Enforcement service is delayed processing globally
Cisco Umbrella
Twilio
StatusGator