In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 22, 2026 - 09:00 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Jan 21, 2026 - 23:50 PST
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[Planned Maintenance] Network Tunnels – New York, Sao Paulo and Toronto between 09:00 UTC and 13:00 UTC on January 22nd
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SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia
Twilio
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