Identified - We have identified an issue that is affecting a set number of customers in the Japan region. We are actively working to resolve the issue, continue to check this page for more updates. This issue will affect the following components:- Customers with File Share backups configured cannot see their File Share data in the Restore browser- Replication for File Share data has not occurred since 3 AM UTC on January 27. This will cause the replication queue age to grow in the dashboard.- Customers may also receive an email notification regarding their replication queue age. Jan 29, 2026 - 14:32 UTC
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 29, 2026 - 19:00 CET
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We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time. For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays. We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
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SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia
Twilio
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